Internet Debit: A transfer (withdrawal or debit) processed by you on the internet.
Why is it that on some evenings, I can’t transfer funds on e-Banking?
The option to transfer funds will be unavailable for a short period each business day while we are updating our files. All other functions will be available during this update. Once a month CNB performs additional routine maintenance, which will make e-Banking unavailable for approximately 5 hours. We will notify you at least one day in advance of this by placing a message on the e-Banking sign on screen.
Why is my available balance different than my current balance?
Our policy is to delay the availability of deposit funds. The length of the delay varies, depending on the type of deposit. You can learn more about our policy in our Facts About Funds Availability brochure. This delay may result in your available balance showing a lesser amount than your current balance.
Is any information I provide to you disseminated or sold to other organizations?
No. Any information you give us is used internally, as appropriate, to handle your request.
How can I be assured my transactions are not intercepted over the Internet?
CNB uses multiple types of security: data encryption, industry-leading firewalls, unique identifiers and passwords to name a few. We require customers to have 128 bit security encryption and always recommend you use the latest encryption standards available through your web browser.
Can a business client use e-Banking?
Yes. The person opening the account must be on the corporate resolution and authorized to open accounts on behalf of the business.
Can I transfer money between my personal and business accounts?
Funds transfers and loan payments may only be performed between accounts with the same primary Taxpayer Identification Number (TIN).
What happens if I open an account after I start using e-Banking?
You will need to ask your New Accounts Representative to have your new account added or click here.
How does CNB’s PowerPay feature work?
PowerPay allows you to pay all of your bills while on the Internet. You can set up future and repeat payments as well as check the status of your payments. You may pay as many bills a month online as you want.
Payments are made electronically whenever possible. If the merchant you are paying does not accept electronic payments, a paper check is automatically prepared and mailed to them.
Who can I pay through PowerPay?
You can pay ANYONE in the United States from the next door neighbor, to the utility company, to the bank, and eve a child in college across the country.
When are my payments processed?
Payments are collected twice per day Monday – Friday at 3: AM and 1: PM. Payments established after 1:PM EST will be processed on next business day. Payments scheduled to pay on the weekend or holiday will be processed the business day prior.
When and how will the funds be taken out of my account?
Electronic payments processed prior to 1:PM EST will be debited same day. Check payments will be debited as the check clears.
What if I change my mind about a payment?
You may add, edit or delete payments within the file collection process. Scheduled payments can be adjusted the day before the scheduled payment.
Changing a payment amount on the payment date will delete future payments but it may not delete the payment in process.
What if I do not have enough funds in my account to cover a payment made online?
Do not request a payment with PowerPay. If there are returned PowerPay transactions, it may cause your PowerPay service to be cancelled.
What happens if a scheduled a payment falls on a weekend or holiday?
Payments scheduled to pay on the weekend or holiday will be processed the business day prior to the weekend or holiday.
How far in advance can a payment be set up?
Currently, a recurring scheduled payment can be set up in advance to any date in the future. A one time payment can be set up to be sent 5 years in the future.
Are there any payees that I cannot pay through the PowerPay service?
You can pay ANYONE in the United States.
How long does it take a payment to reach the payee?
ELECTRONIC: allow 3 to 4 business days from when the payment is submitted.
CHECK: we guarantee that the check will be in the mail on the same day the payment is submitted, if it is entered before 1:PM EST. (This is the same as if you wrote the check out of your checkbook, and put it in the mail on the same day). The only difference is that it will be printed and mailed from Myriad Systems Inc. Oklahoma City, Oklahoma. Allow 5 to 7 business days for a check payment. (Just a note – we have no control over the U.S. Postal Service).
How are payments approved for processing?
Electronic payments are validated against the account balance prior to processing, and check payments settle against the account like any other check. The payment is limited by the amount of funds in his account.
What will happen if I do not have sufficient funds for a payment?
ELECTRONIC payments are verified for funds availability during processing. If the funds are available, the account is debited for the payment. If the funds are not available in the 3AM processing, we will try again in the 1:PM processing. You will receive a message after processing informing you that the payment could not be processed due to insufficient funds. The payment will continue to be attempted until either there are adequate funds to let it go through or you delete the payment.
CHECK payments are handled in the same manner as a check written out of your checkbook against an insufficient balance.
Are there minimum or maximum payment amounts?
There are maximum character limits for payments:
Electronically payments can not exceed $500,000.
Check payments can not exceed $9,999,999.99.
How many payees am I able to set up?
There is no limit to the number of payees.
Can I use PowerPay if I live outside the U.S.?
Yes, as long as your checking account is with us and the payments you intend to make are within the U.S.
How long after signing up can I begin using PowerPay?
Immediately.
Do I need an ID and PIN to use PowerPay?
No. We will link your access from the e-Banking menu, enabling you to sign onto both e-Banking and PowerPay with just one ID and PIN.
How long will payment history be viewable online?
Payment history for active and deleted payees is viewable for 18 months.
Who do I call if I need to check on payment I made, to stop a PowerPay payment or to get a photocopy of a check?
After the check is printed and mailed, the payment history will show the check number for that payment. Processed PowerPay checks will be accessible under your e-Banking transactions. To place a stop payment on a PowerPay check, call Customer Service (860) 928-7921 during regular banking hours or contact us by email at service@cnbct.com.
- $18.00
fee for a PowerPayer Stop Payment. - $7.00
per copy of cancelled check payments - $27.00
penalty fee for each PowerPayment transaction paid against insufficient funds. - $10.00
fee if your PowerPayer account is closed within 90 days of opening.
How do I know if my payee will receive an electronic or check payment?
After adding the payee to your data base, select the PAYEE tab. You will see field that will show whether that payment is set up to be electronic or check form.
Can an electronic payment be deleted once it has been submitted?
No. Once the payment is submitted, it will be processed. Contact the payee for a refund.
How will the PowerPay check look to my payee?
All checks issued through PowerPay are encoded just as if they were a check from your own checkbook. The signature line on the check is usually printed as ‘Signature on File’, or ‘As Authorized by Accountholder’. The checks are printed and mailed from Myriad Systems Inc. in Oklahoma City, Oklahoma.
What should I do if the mailing address on my bill changes?
Electronic Payees addresses cannot be edited. To edit check payees, go to Payee Listing and Edit to make changes. Please note you can not delete or edit a payee if there is a scheduled payment pending. The scheduled payment must be deleted prior to editing or deleting the payee.
Can I have multiple payments to the same payee on the same day?
Yes.
What are my choices for scheduling payments?
- One time
= Payment, without recurrence of the effective date you have selected.
- Weekly
= Payment will recur weekly of the effective date you have selected.
- Bi-Weekly
= Payment will recur bi-weekly of the effective date you have selected.
- Semi Monthly
= Payment will recur on two effective dates selected.
- Monthly
= Payment will recur monthly of the effective date you have selected.
- Quarterly
= Payment will begin on a selected month and day in the current year and recur quarterly (every three months).
- Semi-Annually
= Payment will begin on a selected month and day in the current year, with one recurrence
- Annually
= Payment will begin on a selected month and day in the current year, without recurrence.
Will a payee be able to view the memo I list on the payment?
Check payments will reflect a memo field, electronic payments will not.
Do you have a question that we didn’t answer? Please ask us at one of our locations or contact us.
Interested in applying for these services? Click here
