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E-statements

Sign up for e-Statements, and have your deposit account statements delivered to you online. It’s safe, secure and free. Simplify your life.

 

FAQ’s

e-Statements

How do I know when my e-Statements is ready?
You will receive an email notification that your e-Statements is ready to view.
What formats are available to view e-Statements?
  • PDF (Acrobat Reader 5 or later)
  • Text
  • HTML  
How long do I have access to my statement online?
Your statement history will begin to build when you first begin utilizing e-Banking. The system will retain, up to the last six months, of statement text information.
Do I get images of my cancelled checks with e-Statements?
No. The images of cancelled checks are not supplied via e-Statements. Check images can be obtained for a period of 90 days by selecting transactions, then history. Enter the search data and submit. 
What if I need images of cancelled checks that I do not have access to online?
Contact CNB 860-928-7921. We will be happy to provide you with the information you need.
What type of accounts can I opt into with e-Statements?
Any account you normally receive monthly statements for.
How would combined statements work with e-Statements?
You would receive one e-Statement notice. The statement provided would reflect the information for both accounts. 
When selecting the accounts I want e-Statements for, why are some of the boxes not selectable or are grayed out?

There are three reasons the checkbox is not selectable:

  1. The account statement has been combined with another account, already enrolled.
  2. Accounts are jointly owned, joint owner may have already been enrolled under their own e-Banking ID.
  3. The account does not receive a monthly statement. 
What happens to e-Statements, if my e-Banking ID is deleted or falls off the system because I haven’t used it in 12 months?
You will receive a traditional monthly paper statement.
After selecting the accounts I want e-Statements for, am I automatically enrolled?
No. The paper statement will not be suppressed until you have confirmed the enrollment by selecting the link on the enrollment verification email you receive.
What if I decide I want to cancel e-Statements and go back to receiving my traditional paper statement?
You can follow the same process to opt out of e-Statements as you did to enroll. 

 

 

Security

WHAT DO WE DO FOR CUSTOMER PROTECTION

At The Citizens National Bank the protection of your personal information and account information is just as important to us as it is to you. The security of your information relies on both our ability to offer banking services to you in a secure manner, as well as your responsibility for keeping User Identification Names (User ID's), Personal Identification Numbers (PIN's), answers to your personal challenge questions secure, updating and performing regular scans of your antivirus and antispyware programs on your home computer. To assist us in offering these Web-based banking services in a secure manner, we employ a number of measures, which are identified below. These measures allow us to properly authenticate your identity when you access these services and to protect your information as it travels the Internet between your personal computer (PC) and The Citizens National Bank.

Our e-Banking and PowerPay security measures include:

  • A requirement for each user to privately maintain a combination of a User ID and a 6 -12 character (alpha & numeric) PIN.
  • A user-selected watermark that appears after you enter your User ID. This watermark assures that you are signing onto The Citizens National Bank’s website and not an imposter site.
  • The option to change your PIN at any time.
  • A risk-based authentication system to verify your identity and authorize transactions. Our multi-factor authentication solution improves our ability to verify your identity when you access Online Banking. You simply select three challenge questions and supply answers that only you know. When additional security is needed, we'll prompt you with two of your three questions. We may do this if you forget your password or if you sign in from a computer that we do not recognize (for example, if you sign in from a computer at work, we'll ask you a security question to verify that it's really you).
  • Perform regular monitoring and maintenance of the risk-based authentication cases within the system.
  • An automatic logoff feature which will end your session if it remains inactive.
  • An automatic lockout feature will disable your e-Banking ID if the PIN is entered incorrectly multiple times.
  • The use of account pseudo names will be assigned to eliminate any need for your account numbers to appear online.
  • A requirement that you utilize a secure browser that supports 128-bit encryption. PC users - utilize Microsoft Internet Explorer (IE) Version 7.0 - 8.0 or Firefox Version 3 and Higher.
    Mac Users – utilize Safari Version 1.0 and Higher.
  • The use of secure servers. This security is evident by the "https" that will appear in the URL (as opposed to "http" which appears for normal web pages). If you are using Internet Explorer or Netscape Navigator you will see a locked padlock at the bottom right of your browser window when browsing secure websites.
  • The use of a firewall which isolates our server from the Internet and limits access that outside computers have to The Citizens National Bank’s server.
  • Secure email communication with The Citizens National Bank through e-Banking.
 CUSTOMER AWARENESS - WHAT YOU CAN DO

While we have instituted numerous security measures, you also play a role in protecting your confidential account information. There are a number of steps that you can take to ensure that your information remains protected, including:

  • Don't reveal your User ID, your PIN or the answers to your personal verification questions to anyone. This information is designed to protect your account information, but it can only be effective if it is kept private.
  • Select an unusual watermark and watch for its appearance after you enter your User ID. If you do not see the watermark you selected, you should not enter your PIN and you should call our Internet Banking department immediately (860-928-7921).
  • Remember that we will never contact you via e-mail asking you to furnish your PIN, social security number, mother's maiden name or any other confidential information. There are no pop-up windows on our website that request such information. If you receive such a request it is not legitimate; please contact our Internet Banking department immediately (860-928-7921).
  • Use care when selecting your PIN. Don't select PINs that can be easily guessed. Don't select a PIN that is so complex that you have to write it down.
  • Do not use the same or similar PIN for online banking as you use on social networking sites such as, My Space, Facebook or Twitter.
  • Do not use the same or similar PIN for online banking as you use on shopping sites such as Amazon, eBay, Craigs List etc...
  • Change your PIN periodically.
  • Don't leave your computer unattended while you're logged on.
  • When you have finished your e-Banking session, you should log off before visiting other Internet sites.
  • Do not change the pseudo names for your accounts to their numeric account numbers.
  • Do not click on links within emails you are not familiar with.
  • Scrutinize your emails. If you are not familiar with the sender, do not open the email.
  • Do not open unsolicited requests. Simply delete it.
  • Enlist the use of spam detection and/or pop up blocking on your computer.
  • Do not fall prey to telephone scams asking you to disclose personal information such as account number, social security number, ATM or Debit Card number, mother’s maiden name, date of birth etc… Hang up the phone and call The Citizens National Bank (860-928-7921) to report the inquiry.
  • Only access your personal financial information from a computer you "trust." Publicly accessible computers are not as secure as your personal computer.
  • Strengthen the defenses on your PC by using and regularly updating personal firewall, virus scanning and anti-spyware software. These programs will reduce the risks that your PC will be vulnerable to penetration. These programs are designed to help protect your confidential information from interception and unauthorized disclosure.
  • Do not log into e-Banking if you suspect a virus or spyware has infected your PC.
  • Keep your browser updated. The newest versions have the latest safety features.
  • Stay up-to-date on Internet threats. The Federal Trade Commission (“FTC”) maintains a consumer education website called “OnguardOnline” that provides practical tips to help you be on guard against Internet fraud, secure your computer, and protect your personal information. Go to the Federal Trade Commission for more information.

If you notice any suspicious or unusual activity in your accounts, or if you suspect unauthorized access to your accounts, contact us immediately at 860-928-7921 or toll free at 888-928-7921.