PowerPay & Expedited Pay
PowerPay is a valuable option within e-Banking. With this feature, you can use your checking account to pay your bills through the Internet.
- Select payees from your database or create a new payee.
- Choose to pay the same amount each time on a recurring schedule.
- Pay a different amount each time on the date you choose.
- View and edit your payment schedule at any time.
- View, search and print your payment history.
Enjoy the benefits:
- PowerPay saves you time. No more monthly hassle of writing checks and preparing bills.
- PowerPay saves you money. No more stamps or envelopes.
- PowerPay Expedited Payments enables the bank to generate a PowerPay Check Payment on your behalf. This type of payment will be processed immediately right through 7PM EST and will be delivered to the intended Payee via FedEx Overnight delivery on the next business day.
- PowerPay is secure and convenient.
- Now when you use PowerPay, not only will you save on stamps, envelopes and checks, but we will waive the monthly PowerPay fee. Just pay one bill per month, and we will not charge you for this service. If no bills are paid during the cycle, then the normal $5 PowerPay fee will apply. So use it and save.
- When you use PowerPay Expedited Payment, a FedEx delivery fee of $19.95 for each Expedited Payment is applicable.
|How does CNB’s PowerPay feature work?|
PowerPay allows you to pay all of your bills while on the Internet. You can set up future and repeat payments as well as check the status of your payments. You may pay as many bills a month online as you want.
|Who can I pay through PowerPay|
|You can pay ANYONE in the United States from the next door neighbor, to the utility company, to the bank, and even a child in college across the country.|
|When are my payments processed?|
|Payments are collected twice per day Monday – Friday at 3AM and 1PM. Payments established after 1PM EST will be processed on next business day. Payments scheduled to pay on the weekend or holiday will be processed the business day prior.|
|When and how will the funds be taken out of my account?|
|Electronic payments processed prior to 1PM EST will be debited same day. Check payments will be debited as the check clears.|
|What if I change my mind about a payment?|
You may add, edit or delete payments within the file collection process. Scheduled payments can be adjusted the day before the scheduled payment.
Changing a payment amount on the payment date will delete future payments but it may not delete the payment in process.
|What if I do not have enough funds in my account to cover a payment made online?|
Do not request a payment with PowerPay. If there are returned PowerPay transactions, it may cause your PowerPay service to be cancelled.
|What happens if a scheduled a payment falls on a weekend or holiday?|
|Payments scheduled to pay on the weekend or holiday will be processed the business day prior to the weekend or holiday.|
|How far in advance can a payment be set up?|
|Currently, a recurring scheduled payment can be set up in advance to any date in the future. A one time payment can be set up to be sent 5 years in the future.|
|Are there any payees that I cannot pay through the PowerPay service?|
|You can pay ANYONE in the United States.|
|How long does it take a payment to reach the payee?|
ELECTRONIC: allow 3 to 4 business days from when the payment is submitted.
CHECK: we guarantee that the check will be in the mail on the same day the payment is submitted, if it is entered before 1:PM EST. (This is the same as if you wrote the check out of your checkbook, and put it in the mail on the same day). The only difference is that it will be printed and mailed from Myriad Systems Inc. Oklahoma City, Oklahoma. Allow 5 to 7 business days for a check payment. (Just a note – we have no control over the U.S. Postal Service).
|How are payments approved for processing?|
|Electronic payments are validated against the account balance prior to processing, and check payments settle against the account like any other check. The payment is limited by the amount of funds in his account.|
|What will happen if I do not have sufficient funds for a payment?|
ELECTRONIC payments are verified for funds availability during processing. If the funds are available, the account is debited for the payment. If the funds are not available during the 3AM processing, we will try again at 1PM. If the funds remain unavailable, you will receive a message that the payment could not be processed due to insufficient funds. The payment will continue to be attempted until either there are adequate funds to let it go through or you delete the payment.
CHECK payments are handled in the same manner as a check written out of your checkbook against an insufficient balance.
|Are there minimum or maximum payment amounts?|
There are maximum character limits for payments:
Electronically payments can not exceed $500,000.
Check payments can not exceed $9,999,999.99.
|How many payees am I able to set up?|
|There is no limit to the number of payees.|
|Can I use PowerPay if I live outside the U.S.?|
|Yes, as long as your checking account is with us and the payments you intend to make are within the U.S.|
|How long after signing up can I begin using PowerPay?|
|Do I need an ID and PIN to use PowerPay?|
|No. We will link your access from the e-Banking menu, enabling you to sign onto both e-Banking and PowerPay with just one ID and PIN.|
|How long will payment history be viewable online?|
|Payment history for active and deleted payees is viewable for 18 months.|
|Who do I call if I need to check on payment I made, to stop a PowerPay payment or to get a photocopy of a check?|
After the check is printed and mailed, the payment history will show the check number for that payment. Processed PowerPay checks will be accessible under your e-Banking transactions. To place a stop payment on a PowerPay check, call Customer Service 860-928-7921 during regular banking hours or contact us by email at email@example.com.
|How do I know if my payee will receive an electronic or check payment?|
|After adding the payee to your data base, select the PAYEE tab. You will see a field that will show whether that payment is set up to be electronic or check form.|
|Can an electronic payment be deleted once it has been submitted?|
|No. Once the payment is submitted, it will be processed. Contact the payee for a refund.|
|How will the PowerPay check look to my payee?|
|All checks issued through PowerPay are encoded just as if they were a check from your own checkbook. The signature line on the check is usually printed as ‘Signature on File’, or ‘As Authorized by Accountholder’. The checks are printed and mailed from Myriad Systems Inc. in Oklahoma City, Oklahoma.|
|What should I do if the mailing address on my bill changes?|
|Electronic Payees addresses cannot be edited, they must be deleted and re-entered. To edit check payees, go to Payee Listing and Edit to make changes. Please note you can not delete or edit a payee if there is a scheduled payment pending. The scheduled payment must be deleted prior to editing or deleting the payee.|
|Can I have multiple payments to the same payee on the same day?|
|What are my choices for scheduling payments?|
|Will a payee be able to view the memo I list on the payment?|
|Check payments will reflect a memo field, electronic payments will not.|
|WHAT DO WE DO FOR CUSTOMER PROTECTION|
At The Citizens National Bank the protection of your personal information and account information is just as important to us as it is to you. The security of your information relies on both our ability to offer banking services to you in a secure manner, as well as your responsibility for keeping User Identification Names (User ID's), Personal Identification Numbers (PIN's), answers to your personal challenge questions secure, updating and performing regular scans of your antivirus and antispyware programs on your home computer. To assist us in offering these Web-based banking services in a secure manner, we employ a number of measures, which are identified below. These measures allow us to properly authenticate your identity when you access these services and to protect your information as it travels the Internet between your personal computer (PC) and The Citizens National Bank.
Our e-Banking and PowerPay security measures include:
|CUSTOMER AWARENESS - WHAT YOU CAN DO|
While we have instituted numerous security measures, you also play a role in protecting your confidential account information. There are a number of steps that you can take to ensure that your information remains protected, including:
If you notice any suspicious or unusual activity in your accounts, or if you suspect unauthorized access to your accounts, contact us immediately at 860-928-7921 or toll free at 888-928-7921.